Refund Policy

1. 30-Day Launch Guarantee

If you purchase a Pro or Elite subscription and do not publish your first store or product within 30 days, we will refund your subscription in full. To qualify:

• You must not have published a store or added any product or Money Kit
• You must request the refund within 30 days of your subscription start date

2. Subscription Cancellations

You can cancel your subscription at any time from your dashboard. Cancellation stops future billing immediately. You retain access to Pro/Elite features until the end of your current billing period.

3. Subscription Refunds

Beyond the 30-Day Launch Guarantee, subscription payments are generally non-refundable. However, we may issue a prorated refund in exceptional circumstances at our discretion. Contact support@kitzio.shop to request.

4. Money Kit Refunds

Money Kits are digital products licensed for use within your Kitzio store. Because they are immediately accessible and downloadable, Money Kit purchases are non-refundable once added to your store.

5. Customer Purchase Refunds

If a customer requests a refund for a product purchased from your store, you are responsible for processing that refund through your Stripe dashboard. Kitzio does not handle individual product refunds on behalf of sellers.

6. How to Request a Refund

To request a refund under the 30-Day Launch Guarantee:

1. Email support@kitzio.shop with "Refund Request" in the subject
2. Include your account email and store URL
3. We will review and process within 5–7 business days

Refunds are issued to the original payment method via Stripe.

7. Contact Us

Questions about refunds? Email support@kitzio.shop or visit our Contact page.